Careers with Legend Air

Customer Service Representative

  • Salary: $16 – $18 an hour + Monthly Bonus Pay
  • Job Type: Full-time
  • Shift and Schedule: 8 hour shift, Weekend availability, Evenings as needed, Day shift, Monday to Friday
  • Benefits: Dental insurance, Health insurance, Vision insurance, Life insurance, On-the-job training, Paid time off, Paid training

Full Job Description

Legend Air – Heating & Cooling is looking for the next best Customer Care Representative to join our Legendary team! Get in on the ground floor of this growing home service company and be part of building something Legendary!

As a Customer Care Representative your day will be fast paced handling a large volume of inbound calls & outbound calls, texts & emails from various platforms. Your primary duties will be to schedule service appointments, offer other services, accept payments, answer questions, discuss our maintenance agreement, and other admin duties & projects, while ensuring our clients receive the highest level of service and follow-up.

Our Legendary CCR’s earn an hourly pay with commissions, bonuses, and spiffs, PLUS amazing benefits, 3 weeks PTO + 6 paid holidays, 100% paid health insurance, 100% paid life insurance, Dental & Vision options. We are dedicated to helping you build an amazing professional & personal life.

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What’s In It For Me?

  • Outstanding earnings $40,000- $80,000 + annually
  • 6 Paid Holidays, 3 weeks PTO and we even give you your Birthday off!
  • Continuous Training for your Professional Development
  • Super fun team outings and holiday parties
  • Stocked kitchen with company provided snacks & drinks
  • Lots of company provided meals
  • Company paid trips & events
  • Family environment
  • Working in a dynamic, collaborative, and fun environment

What Will I Do?

  • Successfully handle high volume inbound customer service calls/texts & emails
  • Making/handling high volume of outbound calls/texts & emails
  • Respond to e-mail/text inquiries.
  • Schedule appointments and handle inquiries
  • Take payments
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable.
  • Other office/admin duties
  • Complete assigned projects

Do I have What it Takes?

  • High School Diploma or GED preferred
  • 2+ years phone customer service experience
  • 1 year of sales experience preferred
  • ServiceTitan experience is preferred but not necessary.
  • Basic computer proficiency, particularly with Microsoft, G Suite and other applications
  • Experience with Service Titan is a plus.
  • Goal oriented with a desire for success
  • Able to multitask
  • Proven ability to process high volumes of work with great accuracy
  • Excellent customer service skills
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
  • Being adaptable and responding quickly to continuous changing responsibilities, expectations, trends, strategies and other processes.
  • Must be able to work some evenings and weekends if needed.
  • Must be able to work on site in our Frisco location, Remote only positions are not available at this time.
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